Contact

Get in touch

For sales, support, data-rights requests under the DPDP Act, 2023, or any other matter.

Direct routes by purpose. Sales and onboarding → sign up here. Data-rights requests (access, correction, erasure, grievance) under the Digital Personal Data Protection Act, 2023 → use the form at vansera.in/data-request or email the Grievance Officer below. Existing-client portal → log in here. General questions → the addresses lower on this page.

1. Grievance Officer (DPDP Act 2023, Section 13)

Under Section 13 of the Digital Personal Data Protection Act, 2023, every Data Fiduciary must designate a person to whom Data Principals can address grievances. For Vansera, that person is:

Mr. Sujay Kandi — Co-CEO & Co-Founder
Designation: Co-CEO, Co-Founder, Grievance Officer & Data Protection Contact
Email: contact@vansera.in
Phone: +91 93906 70390
Subject line for grievances: Data Request — [your phone number]
Address: Flat 002, Vishnu Towers, Somajiguda, Hyderabad, Telangana – 500082, India
Working hours: Monday to Saturday, 10:00–19:00 IST
Languages: English, Hindi, Telugu

Our service levels. Every grievance is acknowledged within 48 hours of receipt and resolved within 14 days. If you have not heard back within 48 hours, the message did not reach us — please resend or use the alternate contact below.

2. Escalation route

If your grievance is not resolved to your satisfaction by the Grievance Officer above, you may:

escalate within Vansera to the Founder & CEO, Mr. Vanshraj Gupta, at contact@vansera.in with subject line Grievance Escalation;
approach the Data Protection Board of India once it is constituted and operational under the DPDP Act, 2023;
file a complaint under the Information Technology Act, 2000 before the Adjudicating Officer of competent jurisdiction;
approach the Consumer Disputes Redressal Commission of competent jurisdiction;
pursue any other remedy available in law or equity.

3. Data-rights requests under the DPDP Act

You may use the self-service form at vansera.in/data-request to request:

Right of access (DPDP §11) — a copy of the personal data we hold about you and a summary of how it has been processed;
Right of correction & erasure (DPDP §12) — correction of inaccurate data, completion of incomplete data, or erasure of data no longer needed for the original purpose;
Right of grievance redressal (DPDP §13) — raise a complaint;
Right to nominate (DPDP §14) — nominate another individual to exercise your rights;
Right to withdraw consent (DPDP §6) — revoke previously given consent.

For your protection, every data-rights request is verified by an OTP sent to the WhatsApp number on file before we act on it. We respond within 30 days of verification, as required by the DPDP Act and the rules made under it.

4. Business contact

Purpose	Channel
Sales / partnerships	contact@vansera.in · +91 72079 45698 · +91 93906 70390
Existing client support	Through the dedicated WhatsApp number provided at onboarding, or contact@vansera.in
Security vulnerabilities	Email contact@vansera.in with subject `Security Disclosure`. We follow a 30-day coordinated-disclosure window.
Press & media	contact@vansera.in with subject `Press Inquiry`
Legal notices	contact@vansera.in with subject `Legal Notice — [matter]`, with a copy by registered post to the address in Section 1.

5. Registered entity

Vansera — operating as a unit of M/S. Bhagwati Jewellers (a sole proprietorship of Shri Pramod Kumar Agarwal)
Udyam Registration Number: UDYAM-TS-02-0027127
Registered office: Flat 002, Vishnu Towers, Somajiguda, Hyderabad, Telangana – 500082, India
Domain: vansera.in
Email: contact@vansera.in

We aim to respond to every message within one working day. For statutory data-rights requests under the DPDP Act, the maximum response time is 30 days from successful verification of identity. See our Privacy Policy for the full procedure.